CALL CENTRE COURSE

PGC1

 

DURATION: 2 MONTHS / 8 WEEKS
COURSE OUTLINE 
• INTRODUCTION TO COMPUTING 
• SPEED TYPING
• WINDOWS 8
• MICROSOFT WORD 
• MICROSOFT EXCEL
• MICROSOFT ACCESS 
• INBOUND
• OUTBOUND
• TELEPHONE ETIQUETTE 
• CALL CENTRE COMMUNICATION 
• BEHAVIORAL SKILLS
• INTERVIEW SKILLS
• JOB HUNTING SKILLS
• INTERNET AND E-MAILING

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